Cocoon Housekeeping is currently owner led by Eve, which means you'll see a consistent and familiar face who knows your home and preferences personally. As the business grows, any future team members will be carefully selected, fully vetted and DBS checked, comprehensively trained, and introduced thoughtfully to ensure the same calm, trusted experience is maintained at every visit.

In the rare event that a visit can't go ahead, you'll always be contacted as early as possible and we'll arrange an alternative date at the earliest opportunity.

For now, yes. And honestly, that's something I'm proud of. Every home is cared for personally by me, which means you get complete consistency, a familiar face who genuinely knows your home, and a standard that never varies. 

Cocoon will always be a small, carefully managed business, built around quality over volume. As the business grows, any future team members will be carefully selected, fully trained, and introduced thoughtfully. But the commitment to exceptional standards, and the personal feel of the service, will never change. That's not just an intention. It's the whole point.

Every home is different, and your plan should reflect how you actually live. During your consultation, we'll talk through your preferences, including how often you'd like linen changed and across which rooms. That flexibility is built into the service: rather than simply removing a task, we'll redirect our focus to where it's most needed. And as your life changes, your plan changes with it. Just say the word.

Not at all. We build time into every visit for a reasonable amount of general tidying, including loading or unloading the dishwasher, folding clothes, resetting the children's playroom, returning items to their usual place. If there's ever more to work through than usual, such as after a party or event, just let us know in advance and we'll make sure we have the time to do it properly. Any additional time required beyond your regular visit is simply charged for the extra time taken.

We offer a range of additional services beyond your regular care plan. Just let us know as far in advance as possible and we'll take care of the rest. We'll agree a cost for any additional time needed before we begin.

Not at all. We love animals. We're happy to feed your pet or let them out for a run in the garden while we're there. Just mention it in your consultation and we'll add it to your care plan. And if your pet needs a little time to warm up, we'll work around that too. Just let us know what works best.